New Home Reviews

Testimonials

Dear Baywood Homes,

I am writing to express my gratitude and to enlighten you of the positive experience that we had at the Décor Centre on Friday, March 8, 2008.

Momentarily after arriving at the Décor Centre, my husband and I were greeted by the warm smile of Ms. Gianna Iafrate. We were extremely impressed with Ms. Iafrate’s professionalism, organization and by the fact that she valued our time and evidently prepared for our meeting. For example, the upgrades that we selected on our last visit were accurately and neatly arranged by room on the counter such that we could immediately get started. We felt that Ms. Iafrate worked with us in a supporting, yet not overbearing manner to help us re-select items that were similar to those we had previously selected. We feel that she demonstrated a thorough knowledge of the new product and were happy and thankful that she was able to suggest items that would accent our floor and countertops. Thanks to Ms. Iafrate’s assistance, we were able to select upgrades that we believe to be better quality than those we previously selected, at par.

We would like to express our sincere appreciation to Ms. Iafrate who made an experience that we were dreading, very enjoyable. We believe that her positive attitude and thorough approach to detail is what immediately “won us over”. We feel that Ms. Iafrate exemplifies excellent customer service and that she is responsible for making our dealings with Baywood Homes a memorable and pleasurable experience to date.

Thanks to Ms. Iafrate, we left the Décor Centre on Friday night smiling and 100% satisfied with the upgrades we selected. We are truly appreciative of the caring service we received and are anxiously counting down the days until we take possession of our new home.

Cordially,

Janel and Aaron Mullett
Ravines of Greenhill
March 10, 2008

Dear Baywood Homes,

My wife and I just want to say a big thank you to Mary Jo daCosta at the
Design Studio for being so helpful and knowledgeable during our two visits.
She was very patient and allowed us to take as much time as we needed to
complete what we though was going to be a daunting task. She is very
professional and is representing Baywood Homes very well.

My wife and I have spent over 30 years each in professional careers and we
know the meaning of treating customers well. Mary Jo made us feel "right at
home" . We would highly recommend her to anyone trying to "outfit" a new
home.

While we are in the process of giving out accolades, please be aware that we
also received first class service from the sales staff at the Napa Valley IV
office in Bowmanville.

If the remainder of our Baywood experience is as good as what we have seen
thus far, we will be very pleased indeed!

Sincerely,

Dave & Yvonne Gillard
Napa Valley Ph.4
February 24, 2008

Dear Baywood Homes,

I am writing to you in hopes that you will pass this on to the appropriate people. I would like to comment on Rick and Jose’s work ethic. Usually people are quick to write letters with negative comments, but I am writing with nothing but positive comments regarding Rick and Jose. They are very dedicated workers and show great integrity and tact when dealing with customers. I have had the good fortune of having nothing but a positive experience with the two of them. If they were not able to finish a job they would explain why and when it would be done.

Jose is very detailed and takes his time to make sure that the job is done right the first time and I am very impressed with that. I would also like to comment on Rick’s customer service skills which are fantastic. He took the time to understand my concerns and did the best to answer them and if he was not sure would call and find out. The two of them are a great asset to Baywood Homes. I hope you take the time to appreciate such great workers you have in your organization.

Kind regards,

Janice Bartley
Napa Valley Estates Phase 4
January 2008

Dear Baywood Homes,

I'd like to take this opportunity to thank you, Darryl and Baywood for our frame walk through. It was really exciting to actually go inside the house and walk around and see how the internal construction is going. My girlfriend and I appreciate it and we can't wait to move into our Baywood home.

Thanks again & Happy Holidays!

Eric Moreau
Napa Valley Estates Phase 4
January 2008

Dear Baywood Homes,

I wanted to pass you a quick email to say how impressed I have been with your Customer Care Manager, Kenya Pallotta.

Each time I have been unable to receive prompt or satisfactory service from our site customer care office, Kenya has always been willing to either assist me directly, or ensure that the local customer care reps address my concerns.

It has been reassuring knowing that Kenya has been available to assist me in the times she has been called upon.

She has helped make our home buying and subsequent customer service a valuable experience. Everything does not go perfect with any builder or home, but Kenya always tries to ensure that my family and I are satisfied with any issue that arises.

I wanted to pass on my appreciation to you for the work Kenya has done, and I have shared my appreciation with her as well.

Best Regards,

Darryl Dawson
Ravines of Greenhill - Oshawa
January, 2008

Dear Baywood Homes,

I just wanted to take this time to say thanks to Darryl and his staff for the great job they have done on our new house. You often hear of all the problems and difficulties people have when they move into new homes. This is not the case with us, or other Baywood home owners I know.

November was a very busy month for all the workers, especially the 30th, when there were 10 closings. Our closing date was November 29th, and on the 30th we had Rogers Cable and Bell Canada installing services. We had a minor issue with Rogers cable, and with the Rogers tech waiting, I explained the situation to Darryl. Despite how busy they were, he had someone at my house within minutes to resolve the issue.

On December 4th, Darryl had a crew come in and complete a few minor repairs we had mentioned. A rep. from Baywood was here in the morning and I went through the entire house with him. Shortly after Hunter, the repair man was here. I have never met construction workers as polite and thorough as those two. They found and repaired things that I didn’t point out, and would have never found, and the repairs were excellent.

We have been in the house now for two weeks and love it! The service here at Baywood is unbelievable! We plan on up grading our house in a few years, and would only buy a house from one of Darryl’s sites at Baywood!

Thanks for a great house and for making our first home buying experience a great one!!!

Dave Besco & Andrea McCron
Napa Valley Phase 4 December 14, 2007

Dear Baywood Homes,

I wanted to take a few moments to commend Baywood for the excellent service we have received in the purchase of Hamptons Lot 270 over the past two months. From the beginning, Sherry in the sales office was excellent to work with, and I was very pleased to see that this same service continued when we came to the Studio to make our upgrade choices.

We worked with Shirley Loureiro, who went out of her way, time and again, to help us create the home of our dreams. Shirley and the Baywood team were wonderful at ensuring that a promise given was a promise kept, and we have hugely appredciated this honesty and commitment to service.

We now eagerly look forward to moving in to our new home in early March of 2008.

Yours Sincerely;

Heather R. Morgan
The Hamptons Phase 3
September 26, 2007

Dear Baywood Homes,

I would like to tell you about the exceptional service Kim Matthews (Wasaga Beach Area) has provided to us. When she arrived in February 2007 she quickly met with me to find out what repairs were left to be completed from the 30 day request form. She made sure that all repairs were done in a timely fashion and with quality workmanship. For example, our basement carpet had to be fixed because one of the major seams was fraying and it was in a noticeable spot, in front of the basement stairs. Based on the carpet company's assessment, that particular section of carpet had to be replaced. Kim was on site at our home to oversee the replacement and noticed that the colour of the carpet did not exactly match so she requested that the entire carpet be replaced. Another example is our sliding closet door had a scratch on it and the respective company touched it up with paint. I noticed it and before I had a chance to tell Kim, she had asked that particular company to replace it. What initiative!

Since then I have informed her of other repairs and she handled them in the same efficient manner. She always takes the time to follow up with me with a status report.

I want you to know that she is very customer focused and you hired a gem.

Regards,
Barbara Houlden
AnnArbor Phase #2
September 14, 2007

Dear Baywood Homes,

I just wanted to personally thank you for the amazing job you did on our brand new home. As first time buyers, we were very nervous and extremely excited about this purchase and I have to say that you all made it a very fun and exciting time in our lives.

Our sales centre experience was amazing. This was the 1st sales office that we went into and we felt very comfortable. Both Pete and Noreen were very knowledgeable and extremely helpful in helping us find a house to turn into a home. They both listened and really helped us to get the best deal. The 1st house we walked into felt like home….this showed that they truly listened to what we were looking for and provided us with the best solution for us. Not only did they help us pick the perfect home, but they worked side by side with us along the way to ensure that everything was looked after and that we got exactly what we wanted. They are an amazing team.

Jennifer at the design centre was a gem. Without her, our house would be a mess with lots of colors everywhere. Jennifer worked with us to find exactly what we wanted. She helped continue to make our house a home. She had great suggestions and her expertise went along way. I truly thank her for all the comments we will receive when people walk into our beautiful new home.

I would also like to truly thank both Tony and Rob for all their help and great support. They were amazing and went beyond the call of duty to ensure that we had everything we could have ever imagined. It was such a pleasure to work with them and their team. I so appreciated all the hard work they put into making our house a beautiful home. From the day we signed the papers to the day we moved in, they were there every step of the way to make sure everything was up to my standards (and they were high). Even the day we moved in, they were still at our door trying to finish up last minute things so that our house would be ready to go. I felt like we were the only house on the block that day and everyone was looking after us to ensure we were happy. I thank Tony, Rob and their team for making us feel special the whole way through. Amazing in the only word to truly describe what you’ve done for us. Thank you!

I wanted to let you all know how wonderful this experience was for us. I felt like everyone on your team looked after us as if we were the only ones in your neighbourhood. I so appreciate the time and effort you put into our beautiful house……it has finally become a home and I truly believe it’s because of the way you looked after us.

I will recommend you as the home buyer of choice for many years to come. I am in sales myself and I have to say that you sold us like no one has ever done.

Thank you for everything.

Regards,

Nancy Winsor and Rob Seibel
Ravines of Greenhill, Phase 1

Dear Baywood Homes,

Just thought I'd share with you that I just received and completed the Tarion survey and gave a glowing review for Baywood Homes :-)

I know that being in the service industry, you must all take abuse from time to time but just wanted you to know that our experience with Baywood (from the sale to present - almost one year) has been exceptional. This is not our first "new" home and in comparison, the customer care has been wonderful.

I think it's important for Tarion and your staff to know that your hard work and excellent customer care is noted and appreciated.

Have a terrific day.

Arlene & Basil Campbell

Birchview

July 30, 2007

Dear Baywood Homes,

I don't think that this is the first email I've sent you but I am sure I will have the pleasure of writing again in the future.

My name is Frank. My wife Colleen and I are buying a house in the Ravines of Greenhill in Oshawa. You are building our EnergyStar dream bungalow.

You have a Customer Care policy that includes the words "exceeding customer's expectations every step of the way".

From our initial contact with Noreen Milo, through our friendly visits with Jennifer in the design studio - you exceeded our expectations.

I'm writing today so that you can take special note of the treatment we have received from the site manager Tony Astolofi. We never had an opportunity to review the finished floor plans before Jennifer went on maternity leave. We also knew that our purchase agreement said that dimensions were approximate. When Tony saw the plans for the first time he allowed us to note some room dimensions so we could return to our temporary home in Bancroft and dream about the size of the kitchen, bath etc. This allowed us many hours of fun trying to imagine what the final house would look like.

Tony, because of his skill sets, not only was easy and friendly to deal with but we like him too! He suggested some slight modifications (that did not cost Baywood any money) but that will make our home even nicer. For example he suggested moving a small, non-supporting column so that it lined up with our counter. There were some other questions we had and once again "he exceeded our expectations".

We have not dealt with Linda the Customer Site contact, other than to ask for Tony, because our house isn't finished. We found her very busy but willing to take the time to return our calls. We look forward to dealing with her at the possession phase and beyond (but don't expect our needs to be very great based on our experiences to date).

Please pass our thanks to everyone at Baywood so that your staff can reflect on the special role they are playing in peoples lives.

Respectfully,
Frank Robinson
Ravines of Greenhill Phase 1
July 6, 2007

Dear Baywood Homes,

We just want to express how much we really appreciate the service we had with Baywood Homes. The follow through has been successfully managed in a timely matter. Teresa has answered all our question, has called us with scheduling appointments geared towards our needs and has been very friendly. This is something that we have not experienced with other builders in the past.

We really appreciate Doug's thoughtfulness with bringing us extra material, when we couldn't find it anywhere close by.

We also had a great time dealing with Anne in the sales office. We would definitely bring people with the notion of buying a house her way.

Please keep up the great work and we look forward in maintaining this great customer builder relationship.

Regards,

Ray and Adele Scimone
Apple Hill Estates
May 17, 2007

Dear Jennifer,

I just wanted to say thank you for all your help and expertise while helping me decide on colours, upgrades and all that stuff. You made a potentially stressful situation relaxing and enjoyable. All the best to you and yours in the New Year.

Regards,

Grant Yeates
The Hamptons Phase 3
January 5, 2007

Dear Tony,

Hydro and Gas Meter Re- Location: Lot 49, Ravines of Green Hills Phase 1

It was a real pleasure to meet a cooperative and understanding person like you. I really appreciate the way you took time to understand my point of view, and then decided to resolve the subject issue in a way that is mutually convenient for both of us.

I will like to convey my appreciation for your customer-focussed behaviour to the senior management of Baywood Homes as well. I truly believe that being a site supervisor you are able to lead your team by example, and you will surely be organizational asset for Baywood.

Thanks again.

Regards,

Asadullah Malik

Ravines of Greenhill Phase 1
December 13, 2006

Dear Jennifer,

Thanks very much for all your help on Friday. We're so happy with the great customer service you've been providing us and with all the selections made to customize our new home.

Shannon Soares

Ravines of Greenhill Phase 2
December 7, 2006

Dear Baywood Homes,

I want to let you know that the Service Staff at the Greenhill site have been wonderful !! Our Front Door Unit had to be replaced as the door would not close properly and one of the side lights was in crooked. Tony came down and supervised the whole operation and also helped by holding the frame in place!! Rob directed Steve and others to make sure the whole thing was level. Rob also replaced the front door lock. This whole process took several hours and during that time period Tony was pleasant with his staff, and put us at ease by being there. Rob, Steve and the other fellows (sorry guys didn't know your names) were friendly and courteous the whole time. Rob always leaves the job site clean and his manner is always professional!!

All that is left on our 30 day list is some work on the front of the house and I'm sure that will be finished to our satisfaction soon. Heather has been excellent! She always returns calls and her friendly manner makes you feel as if you are part of the "Baywood Family." She works very hard to please her Baywood Customers and I feel she probably gets a lot of hassles from us the "Baywood Homeowners." We think Heather is a excellent Customer Care Coordinator.

We love our home and have shown people through when they are looking at homes in the subdivision and are proud to do so!

Merry Christmas to All !!!

Maureen and John Alexander
Ravines of Greenhill

Dear Baywood Homes,

I just wanted to tell you about our experience with our P.D.I. yesterday.
We are moving into Apple Hill in Bowmanville; Darryl and our Site Supervisor were so nice and professional and assisted us with all our 10000 questions. They were professional, knowledgeable and so helpful. Buying our first home has been quite stressful and there is still so much work to be done.

These two gentlemen seemed to put us at ease and got us even more excited about our purchase. Our home looks fantastic and we cannot WAIT to move in!!!

I feel like I am writing a cheesy commercial, but so often people's hard work tends to go unnoticed. Brett and I were so impressed by these two; I felt compelled to write to you.

Angela Cain
Apple Hill

Dear Baywood Homes,

Thank you all for making our first home buying experience a positive one. Special thanks to Jennifer for helping us with our selections. We certainly had a blast in the decor studio. Thanks to Cheryl, Kenya & Heather who answered all our questions in a timely manner. Also, thank you to Dan for overseeing the construction of our new home and addressing our concerns.

Laura & Matt
Portside Village

Dear Baywood Homes,

I wanted to inform you that it is an indeed pleasure working with Cheryl Wills at Portside Village. She has taken the time out of her busy day to contact me on a daily basis and inform me of the updates on my house, I have purchased with Baywood Homes. I have never received this amazing service from your previous customer services representatives at the site and I am very appreciative of her professionalism.

I would like to commend Cheryl on her positive attitude, humour and her wonderful real estate skills. My husband and I are extremely happy with the services she has provided us and we looking forward to building an everlasting relationship with Baywood Homes.

Regards,

Amanda A. Clare
Portside Village

Dear Baywood Homes,

In Jan. 2005 we decided to look for a new home; after checking out several areas we decided on Wasaga Beach. The Internet proved useful in researching builders and sites in the area; we liked the Baywood designs and floor plans and decided to make a visit to Ann Arbor Estates.

Entering the model home we were greeted by Marijka and Gloria. Two very approachable, sales professionals. They answered our many questions and on Feb. 19, 2005, after two visits, we purchased a Sycamore model. Marijka and Gloria remembered our names, the model we purchased and the lot number from that time. Over the past ten months we have visited the model home at least once a week and were always made to feel welcome and that we were no bother. Marijka continued this practice even when she was on her own and at times extremely busy.

In July, we rented a home in Wasaga and made regular visits to the site to watch the progression of our new home. This gave us the opportunity to meet another member of your team; your site supervisor Luciano. Luciano listened to our concerns and questions with patience and understanding. We always left feeling we were getting a quality build home. Several trades people in Ann Arbor have told us in the last few months, it is because of their respect for Luciano and Richard and the way these two gentlemen treat them, that they want to do their best work on this job site. I think this speaks very highly of both these men and the quality of the people you have working for you in this area.

Our home closed on Dec. 2,2005 and although we made numerous changes and upgrades to our home, every change and choice was done the way we had requested.

Since closing our deficiencies have been handled quickly and efficiently by Luciano, Richard and Bernie, your new Mr. Fix It for Ann Arbor.

We purchased our home in Ann Arbor because of Marijka and Gloria and we would purchase another home from Baywood because of Luciano and his team.

Congratulations and Thank You for hiring such great employees (Baywood Ambassadors) as Marijka, Gloria, Luciano, Richard and Bernie. They have made our new home purchase a very pleasant experience.

Yours truly,

Edie and Ray Scott
Ann Arbor Estates

Dear Baywood Homes,

I would like to take a minute to let you know how much I feel Kenya Pallotta is an important part of your team.

Kenya has always displayed a professional, friendly attitude and has been approachable when needed.

I feel Kenya is a true professional representing your company.

Thank you,

Alex Gawlik
The Hamptons

Dear Baywood Homes,

Recently we just completed our purchase of The King's Peak in your most recent Oshawa phase off of Wilson Road North in Oshawa. From the very start of the process, Shannon Leblanc has been amazing in her dealings with us, and has always been able to provide us with any information that we have requested. Whether it be quotes on upgrades, lot information, financial guidance, or details on our home selected, she has been a real pleasure to deal with at all times. My lawyer was even impressed with her as she said that normally she has a hard time communicating with some builders, but Shannon always provided her with whatever was needed, including copies of any forms requested.

I have contacted Shannon numerous times by phone and email, and she always responded promptly to my requests and provided thorough information each time. Shannon has always been extremely friendly to us, regardless of the fact that we have already changed our lot and style of house. Some might have found us annoying or indecisive but she never displayed that type of attitude towards us and always remained calm and supported any decision we made.

In today's day and age, often we only hear about the negative issues that effect us, and being in management myself, I can surely attest to that. However, I am also a firm believer in recognizing a job well done, and Shannon has been outstanding each and every step of the way and has made our home buying experience a memorable one. For this reason, I will highly recommend Baywood Homes and Ms. Leblanc to my friends and relatives and wanted to ensure that you are aware of just how much we appreciated her assistance.

I wish you the very best and look forward to moving into our "dream home" in May 2006.

Darryl and Cheryl Dawson
Ravines of Greenhill

Dear Baywood Homes,

I want to express my appreciation to everyone at Baywood Homes for making building my first home a truly great adventure.

My sales manager, Ann Finlay, displayed the respect, honesty and integrity that I feel makes Baywood Homes consistently stand out above the others. Ann made me feel comfortable from the very first time I visited the Napa Valley community. Her knowledge of the home buying experience is certainly recognizable and should be considered an asset to both the company and the buyer. She was always immediately attentive to my needs. It has been a true pleasure to work with Ann and her staff who had a part in making my dream a reality.

Great product, great attitude, great service. What more could you ask for?

A very satisfied new home owner,

Kiley Northey
Napa Valley Estates

Dear Baywood Homes,

From the first step into the office at Ann Arbor Estates, Marijka Stasoff welcomes you with a warm smile.

We have always found Marijka to be a very courteous person and extremely helpful with out many inquiries. If she wasn’t able to answer a question, which was very rare, Marijka wouldn’t hesitate to locate the proper person.

Marijka has a very outgoing upbeat personality that immediately puts you at ease. We have always found her delightful to deal with.

Pat Hoc

Dear Baywood Homes,

My husband and I just wanted to send a note of thanks for the wonderful home which we purchased through Baywood Homes. We purchased the Ballentine in Napa Valley. We were impressed with the overall presentation of the house and the service in which the sales people provided us with.

Ann Finlay was very knowledgeable and helpful in the sale of our house. She was very patient in answering any questions that we both had before purchasing and after. She provided us with the utmost respect and care. Her personal attention to our needs when we visited the sales office made us want to buy a Baywood Home. Her interpersonal skills and professionalism enabled us to choose a home that best suited our growing needs.

I would recommend Baywood Homes to my friends and family, in fact my brother ended up buying down the street, due to the fantastic customer service from Ann and her team.

Jackie & Scott Spicer
Napa Valley Estates

Dear Baywood Homes,

I would like to commend Marijka Stasoff for the time, care and patience she extended to us when we were considering purchasing a new home in Wasaga Beach. She answered all of our questions forthrightly and completely.

Once we made the decision to purchase, she continued to show us the same consideration throughout the period we were waiting to take possession of our new home. Whenever we phoned with a question, she would return our call immediately with the answer.

Marjika’s personal attention to our needs made a very stressful period (this was our first move in 26 years) a much more enjoyable experience for my wife and I. Her skills as a sales person are admirable.

Bruce Lowe

Dear Baywood Homes,

Hard work and dedication to your customers and Baywood Homes is one of the many reasons why my wife and I chose to buy through you again…our second “Baywood Homes” house.

Your energy level and smile sure take the edge off the most important purchase a couple can make.

Continued Success,

Brett & Pattie

Dear Baywood Homes,

I have just purchased a home in Marlwood Estates. My sister, who also lives in the development, also lives in the development, moved in last year.

I had the daunting task of going to the Décor Centre yesterday and I must say, instead of it being a harrowing experience, I found it very satisfying. The entire credit goes to Jennifer Bastone, who made my visit relaxing and helpful. I don’t know what I would have done without her help, she was truly amazing. After talking to me for awhile, she seemed to know instantly what I was looking for and presented me with great choices for my home.

When employees go above and beyond the call of duty, I believe in letting their employers know what a great job they have done. I am sure you hear enough complaints from people. I thought it would be nice to credit somebody who did a spectacular job.

I am very anxious to see how everything turns out. I have extended an invitation to Jennifer to drop by and see the house if she is in the area.

Yours Sincerely,

Bonnie Ayre
Marlwood Estates